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Site owned and operated by Morley Swimming Pools, 4 Peel Road, Springfield, Chelmsford, Essex.  CM2 6AQ

Copyright 2017 © Morley Swimming Pools


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For All Your Swimming Pool Services and Supplies


Telephone: 01245 252736

e-mail: info@morleys.com

Morleys

Terms and Conditions


Morleys are completely dedicated to your total satisfaction.  If you have any comments or suggestions please email us at info@morleys.com


Please Note:  Morleys reserves the right at any time to revise its prices or the details given on this site without notice.  All orders for products are subject to availability and Morleys reserves the right to refuse to supply to any individual or company for whatever reason.


Making A Purchase


Making a purchase could not be easier.  Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.


We process all online transactions via PayPal Secure Server  -  you do not have to have a PayPal account to use this service.  PayPal accepts most Debit/Credit Cards.  Just click on “do not have an account” and you will then be automatically directed to a secure page where you will be able to enter your payment details securely and safely. Please ensure that you leave a landline contact telephone number in case we need to contact you with regard to your order.


Delivery


Deliveries are carried out by ourselves or the following Companies:-


Fedex, Royal Mail or Fastway Couriers  -  All deliveries MUST be signed for.


If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery. If you decide you no longer require the goods after a failed delivery attempt, there will be a minimum £20 administration charge deducted from any refund to cover shipping & handling, and up to a 30% restock charge for the goods.



PLEASE CHECK YOUR DELIVERY


As parcels can get damaged in transit please ensure that you check your delivery BEFORE you sign for it.  Failure to do so will mean that you have received your parcel in good condition. If the parcel is damaged in anyway,

no matter how small, please sign for it stating DAMAGED.  We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.


If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made.


By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either “RECEIVED IN GOOD CONDITION” OR “DAMAGED”. If you have signed for your goods as DAMAGED you must notify us by telephone within 7 days of the original delivery date. This communication must also be backed up in writing via recorded delivery within the same 7 days. Once we have been notified of the damaged goods,

you will be given a specific reference number.


Delivery Schedule


Deliveries are made during business hours (Monday-Friday).  Please make sure your address details are correct and if you know you are not going to be at the delivery point, please leave us instructions to finalise the delivery. We dispatch goods by the next working day.   Delivery for made to order covers can take from 7-10 days.


Please ensure you check your goods before signing for them in good condition as failure to do so will limit any claims for carrier damage. This is especially important with Pool heaters, Dehumidifiers, Liners & Pumps.


If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier.  The more information we have ensures we maintain our delivery schedule, and your expectations.


Back Orders


If your item is not in stock, we will place it on back order for you. You will always be contacted by telephone with the option to cancel your order if you would rather not wait.


Credit Card Security


We process all online transactions via PayPal Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable, so please ensure you leave us your best contact information during working hours.


Guarantee


We guarantee your satisfaction.  All of our products, except specially ordered items or items outlined in our returns policy, may be returned within 7 days, unused and in its original packaging for an exchange or refund.  

We regret  postage or carriage charges cannot be refunded unless the item is faulty or damaged.  Please do not return any item without contacting us first.


Reaching Us


If you need to reach us, please email us on info@morleys.com alternatively, you can call us on 01245 252736  or write to us at MORLEYS, 4, Peel Road, Springfield, Chelmsford, Essex. CM2 6AQ


Privacy Policy


Morleys do not share credit or debit card details nor do we share customer details with any 3rd parties.


Data collected by this site is used to:


A.   Take and fulfil customer orders

B.   Administer and enhance the site and service

C.   Only disclose information to third-parties for goods delivery purposes

D.   From time to time we may inform you of any special offers.


Returns Policy


You may cancel your order by giving us notice of cancellation within 7 days of the date of collection or delivery, exclusion's to this policy are above ground pools, Spas, D.I.Y Pool Kits, Coping Stones, Gas/Oil Boilers, Pool Liners, Pool Domes or any other specifically special orders, these will incur a 30% - 50% restocking charge. Such notice may be given by post or email to the number or address given above. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.


At our discretion we may accept goods returned to use unwanted outside of the 7 days, but no more than 28 days from the date of purchase, but these goods will be subject to a 50% restocking charge, subject to the condition of the returned goods.


On cancellation, you must return the goods to us at your cost and in original condition including the product packaging, all electrical goods must be returned un-opened, un-used as we cannot warranty any electrical goods which may have been damaged due to use. If the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.


Please Note:


All dimensions displayed for each product are meant as a guide only, and if you require exact measurements, please contact us via post, telephone or email.  Above ground pools, in particular splasher/quick up pools can vary slightly in size to that shown, as these sizes are meant as a general overall guide to the size of the pool. Water depths can vary; depending on the level you fill the pool.